Family & Resident Resources

Resident & Family Handbook

To download a PDF version of the Resident and Family Handbook, please click here.

Resident and Family Handbook Topics

  1. Commitments to Care
  2. Rights to health,
  3. Safety and dignity
  4. Rights to participation and freedom of expression
  5. Rights to transparency and accountability
  6. Scope of rights
  7. eHealth and Your Information
  8. Personal Visits
  9. Parking
  10. Scent Free
  11. Comfort Fund
  12. Power of Attorney
  13. Electrical Equipment
  14. Television
  15. Telephone
  16. Clothing and Personal Care items
  17. Incontinent Products
  18. Laundry
  19. Valuables
  20. Locked Drawer
  21. Meal Time
  22. Resident and Family Kitchen
  23. Smoking
  24. Mail – Outgoing
  25. Mail – Incoming
  26. Newspaper 
  27. Change of Address
  28. Medical Orders for Scope of Practice / Advance Directives
  29. Representation Agreement
  30. Physician
  31. Medication
  32. Resident Care Conferences
  33. Alcohol
  34. Recreation
  35. Groups and Activities
  36. Pastoral Care Services
  37. Resident Council
  38. Hairdressing and Barber Services
  39. Social Work Services
  40. Dental Hygienist Services
  41. Physiotherapy Services
  42. Least Restraint/Bedrails
  43. Falls
  44. Fire Safety
  45. Wheelchairs/Walking Aids

Many other topics are covered in the full PDF file. We encourage everyone to read over the relevant subjects that will affect you or your loved one.

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